Terms of Service

Effective September 26, 2026

These Terms of Service ("Terms") are an agreement between you and EKNOWLOGY LLC, a California limited liability company ("EKNOWLOGY," "we," "us"). They govern your use of eknowlogy.ai and its AI assistant (the "Service"). By creating an account or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

To use the Service, you must be able to form a binding contract with us. If you use the Service on behalf of a business, you confirm that you are authorized to accept these Terms for that business.

2. Your account

You are responsible for keeping your login credentials secure and for all activity under your account. Provide accurate information and keep it current. Tell us promptly at support@eknowlogy.ai if you suspect unauthorized access. Accounts are for one person and may not be shared or resold.

3. How the AI works, and its limits

The Service uses artificial intelligence, including large language models provided through third-party cloud services, to generate answers about wine and winemaking. AI-generated content:

• may be inaccurate, incomplete, outdated or inconsistent, even when it sounds confident;
• may not reflect current regulations, labeling rules or industry standards;
• is generated automatically and is not reviewed by a person before you see it.

You are responsible for evaluating any output before relying on it. Verify important information with qualified sources.

4. Not professional advice

The Service provides general information only. It is not legal, regulatory, tax, medical, food-safety or professional enology advice. Decisions about production, compliance, health or safety should be made with qualified professionals. Nothing in the Service encourages excessive or irresponsible alcohol consumption.

5. Subscription, billing and refunds

Subscription. Access to the Service requires a paid subscription at $25 per month. The price and billing period are shown before you pay.

Payment. Payments are processed by Stripe. By subscribing, you authorize us, through Stripe, to charge your payment method at the start of each billing period.

Automatic renewal. Your subscription renews automatically each month at the then-current price until you cancel. You authorize us to charge your payment method on each renewal.

Cancellation. Cancel anytime online in your account settings, or by emailing support@eknowlogy.ai. Cancellation takes effect at the end of the current billing period, and you keep access until then.

7-day guarantee. If you cancel within 7 days of signing up for your first subscription, we will refund that payment in full. Apart from this guarantee, and except where the law requires otherwise, payments are non-refundable and we do not provide partial refunds for unused time.

Price changes. We will notify you at least 30 days before any price change takes effect. You may cancel before the new price applies.

Taxes. Prices exclude applicable taxes unless stated otherwise.

6. Acceptable use

You agree not to:

• use the Service for anything unlawful, harmful, fraudulent or deceptive;
• attempt to bypass safeguards, rate limits or access controls, or probe, scan or attack our systems;
• scrape, bulk-download or systematically extract content, or use outputs to build a competing product or train other AI models;
• reverse-engineer, decompile or copy the Service or its underlying data;
• submit content that infringes others' rights or that you have no right to share;
• impersonate others or misrepresent AI output as professional or human-authored advice.

7. Your content and how we use it

"Your Content" means the prompts, questions and files you submit. You keep ownership of Your Content. You grant us a non-exclusive, worldwide, royalty-free license to store, process and use Your Content to provide, secure, support and improve the Service, as described in our Privacy Policy.

Conversations are stored and may be reviewed by authorized personnel for quality, safety and improvement. Do not submit confidential business information, trade secrets or sensitive personal information.

Subject to these Terms, you may use the outputs you receive for your own purposes. Similar or identical outputs may be generated for other users, and we make no claim that outputs are unique or free of third-party rights.

8. Our intellectual property

The Service, including its software, design, knowledge base, prompts, branding and the name EKNOWLOGY, is owned by us or our licensors and protected by law. We grant you a limited, revocable, non-transferable right to use the Service for your personal or internal business use under these Terms. All other rights are reserved. If you send us feedback, we may use it without obligation to you.

9. Availability and maintenance

We work to keep the Service available but do not guarantee uninterrupted access. We may take the Service offline for scheduled maintenance, and will give advance notice by email or in-app message when reasonably possible. Unscheduled outages may occur for emergency fixes, security issues or events outside our control. We may add, change or remove features at any time.

10. Third-party services

The Service relies on third-party providers for hosting, AI models and payment processing. Their availability and performance are outside our control. Payment information is handled by our payment processor under its own terms.

11. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, create risk or legal exposure for us or others, or if we discontinue the Service. If we discontinue a paid Service for reasons other than your breach, we will refund any prepaid fees for the unused period. Sections that by their nature should survive termination will survive.

12. Disclaimer of warranties

THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR PRODUCT, ARISING FROM YOUR USE OF OR RELIANCE ON THE SERVICE OR ITS OUTPUTS. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR US$100. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

14. Indemnification

You agree to defend and indemnify us against claims, losses and expenses, including reasonable attorneys' fees, arising from your misuse of the Service, Your Content or your violation of these Terms or the law.

15. Changes to these Terms

We may update these Terms. For material changes, we will notify you by email or in-app notice at least 14 days before they take effect, and may ask you to accept the new version at login. Continuing to use the Service after changes take effect means you accept them.

16. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration clause below.

Informal resolution. Before starting an arbitration or filing a claim, each party agrees to try to resolve the dispute informally by contacting the other for at least 30 days. Contact us at support@eknowlogy.ai.

Binding arbitration. If we cannot resolve a dispute informally, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will take place in Amador County, California, or by video or phone if you prefer. Arbitration fees are allocated under those rules, and we will pay any fees the rules or applicable law require us to pay.

Individual claims only. You and we may bring claims only on an individual basis, and not as a plaintiff or class member in any class, collective or representative proceeding.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek an injunction in court to stop misuse of the Service or infringement of intellectual property. Any dispute that is not subject to arbitration will be brought exclusively in the state or federal courts located in Amador County, California, and you and we consent to their jurisdiction.

Opting out. You may opt out of this arbitration clause by emailing support@eknowlogy.ai within 30 days of first accepting these Terms. If you opt out, disputes will be brought in the courts described above.

17. General

These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets.

18. Contact

EKNOWLOGY LLC
8687 Sommelier Drive, Plymouth, CA 95669
support@eknowlogy.ai